We are here for you! Since its
foundation, Red Level Networks has focused on delivering highly
technical and superior quality service. We offer a variety
of methods to service your organization. You pick what's
best for you!
- Telephone resolution: When we receive your
call, we will attempt to walk you through the problem(s). Many
problems can be quickly resolved by walking the end-user through
some basic steps.
- Remote Access: Using one of several methods
as directed by the client, Red Level technicians will securely
access your network to troubleshoot.
- Session based support: Using the remote access
feature of Microsoft Windows XP, Red Level Networks will join
a support session initiated by the client and work interactively
right on the clients pc.
- On-Site support: Certain actions and responses
require hands on support. Red Level Networks will arrive
promptly at your place of business to resolve your IT issues.
Our customers with Maintenance Agreements receive
priority response when calling for support. Please contact
our sales department to discuss a maintenance support agreement for
your organization.
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An engineer will provide you with an access code at the time of your call.
Log onto the Red Level Networks Customer Portal.
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