We are here for you! Since its foundation, Red Level Networks has focused on delivering highly technical and superior quality service. We offer a variety of methods to service your organization.
- Telephone resolution
When we receive your call, we will attempt to walk you through the problem(s). Many problems can be quickly resolved by walking the end-user through some basic steps.
- Remote Access
Using one of several methods as directed by the client, Red Level network architects will securely access your network to troubleshoot.
- Session based support
Using the remote access feature of Microsoft Windows XP, Red Level Networks will join a support session initiated by the client and work interactively right on the clients pc.
- On-Site support
Certain actions and responses require hands on support. Red Level Networks will arrive promptly at your place of business to resolve your IT issues.
Our customers with Maintenance Agreements receive priority response when calling for support. Please contact our sales department to discuss a maintenance support agreement for your organization.