“Before we started working with Red Level, our IT environment was unstable and we often experienced some type of tech disaster. At first, we weren’t sure managed services (RedCARE+) would work for us, as our equipment isn’t brand new. Red Level assured us that not only would they utilize our current infrastructure, but they would take advantage of our resources through RedCARE+. Within the first few weeks, we saw changes in our network stability. We are no longer experiencing unexpected hours of downtime that used to include one problem after another. Now, we are able to serve our clients without worrying about our network crashing.”

Dave Hunter, Vice President
Professional Engineering Associates, Inc.

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Customer Portal

The client portal is located at http://connect.redlevelnetworks.com/support.

The client portal is a web based application used by RedCARE+ clients to enter technical issues/problems (called service tickets). Service tickets are monitored by Red Level Networks staff to make sure all service requests are handling promptly and efficiently.

Customer Login/Security:

Portal login

Users login into the customer portal using their email-id and password. Successful login into the portal allows user to view service tickets, invoices and configurations. For more information on logging into the portal, contact Connie Carr at 248.412.8200 ext. 1012