“We knew that whoever was going to take on our network was going to inherit a lot of issues. With our dated equipment and its constant crashing, we really needed to team up with a company that could take advantage of our current resources and just make them work. That is why RedCARE+, Red Level’s managed service program, was an easy choice to move to. With proactive maintenance and monitoring, the amount of issues we were experiencing on a regular basis just dropped. RedCARE+ allows our technology to move as quickly as we do, something we never thought could happen with our current infrastructure. We have found a long-term partner with Red Level and are now working on future projects with them.”

Jay Manetz, Project Designer
Sidock Group, Inc

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How to Request Support

For service requests please contact us using one of the following 2 ways:

  1. The Email Connector (PRIMARY)
    Email help@redlevelnetworks.com with any screen shots, questions, error messages and requests for service.  This is a convenient and simple way for you get your request to us. You can rest assured that we have it because with this option you will receive an email reply that a ticket has been created. If you need to update the ticket you may reply to the email and the information will automatically be added to the ticket.
  2. Customer Portal
    Log onto the Red Level Networks Customer Portal at http://connect.redlevelnetworks.com/support and create a ticket. This also allows you to view your existing tickets and see the status of the any outstanding issues. The portal also includes a searchable knowledge base of past support incidents.

Our engineers support several projects and clients concurrently and may not be able to respond as quickly to email that is sent directly to them individually. By using the above methods you will be assured your requests are received and allow us to respond more quickly. If you have any questions, please contact Connie Carr (ccarr@redlevelentworks.com) for any assistance with the service support process or the site.

For emergency service or when the email/internet options are not available, call our office at 248-412-8200 ext 1012 or ask for service/support.