How to Request Support
For service requests please contact us using one of the following 2 ways:
- The Email Connector (PRIMARY)
Email firstname.lastname@example.org with any screen shots, questions, error messages and requests for service. This is a convenient and simple way for you get your request to us. You can rest assured that we have it because with this option you will receive an email reply that a ticket has been created. If you need to update the ticket you may reply to the email and the information will automatically be added to the ticket.
- Customer Portal
Log onto the Red Level Networks Customer Portal at http://connect.redlevelnetworks.com/support and create a ticket. This also allows you to view your existing tickets and see the status of the any outstanding issues. The portal also includes a searchable knowledge base of past support incidents.
Our engineers support several projects and clients concurrently and may not be able to respond as quickly to email that is sent directly to them individually. By using the above methods you will be assured your requests are received and allow us to respond more quickly. If you have any questions, please contact Connie Carr (email@example.com) for any assistance with the service support process or the site.
For emergency service or when the email/internet options are not available, call our office at 248-412-8200 ext 1012 or ask for service/support.