“Before we started working with Red Level, our IT environment was unstable and we often experienced some type of tech disaster. At first, we weren’t sure managed services (RedCARE+) would work for us, as our equipment isn’t brand new. Red Level assured us that not only would they utilize our current infrastructure, but they would take advantage of our resources through RedCARE+. Within the first few weeks, we saw changes in our network stability. We are no longer experiencing unexpected hours of downtime that used to include one problem after another. Now, we are able to serve our clients without worrying about our network crashing.”

Dave Hunter, Vice President
Professional Engineering Associates, Inc.

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REDCARE+

In today’s fact paced environment, businesses can’t afford downtime, even for a minute.  With technology playing a larger role in our businesses every day, we rely on its efficiencies, solutions and ability it increase productivity.  When the tools at our finger tips stop working, get sick or just refuse to turn on minutes before the new business pitch, what do we do? Typically, you call us.  You reach out to your trusted IT partner to come in and fix what broke.  What if you could avoid all this completely?  What if you took a proactive approach, instead of a reactive one and have the freedom to move throughout your day know your IT will only help and never hinder? 

The Benefits Are Obvious

  • You’ll avoid expensive repairs and recovery costs.
    Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it.
  • You’ll experience faster performance, fewer glitches and practically zero downtime.
    Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
  • You’ll feel as though you have an in-house IT department--without the costs.
    As a network maintenance client, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
  • You’ll receive substantial discounts on IT services that you are already buying.
    Under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
  • You’ll eliminate trip fees and receive faster response to your problems.
    Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and repair mostnetwork problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office the same day.
  • You’ll be able to budget for network support just like rent or insurance.
    Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network? Now you can.
  • You’ll sleep easierknowing the “gremlins at the gate” are being watched.
    Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.
  • You’ll safeguard your data.
    The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
  • You’ll stop annoying spam, pop-ups, and spyware from taking over your computer and your network.
    Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
  • You’ll gain incredible peace of mind.
    As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.

Answer these six simple questions to determine if RedCARE+ is right for you:

  • Do you want prevent unnecessary downtime that can cost your business time and money?
  • Does your business need to have its computer network, email, database and Internet access up and running 24/7/365 without problems?
  • Do you worry about the security, possible loss, corruption or theft of your data?
  • Do you want to maximize the speed, availability and performance of the network?
  • Would you sleep better at night knowing your technology was taken care of being monitored 24/7? 
  • Do you worry that your system isn’t being backed up regularly? 

If you answered yes to any of these questions, then your business would undoubtedly benefit from RedCare+.  Through RedCARE+, we can customize the necessary maintenance and monitoring your business needs to avoid unnecessary downtime, loss of data and possible breaches in security. 

Packages

Red Level provides RedCARE+ in four different packages, allowing each client to select the services and solutions that will best fit each businesses individual needs.

  • RedCARE+ Starter
  • RedCARE+ Starter plan
  • RedCARE+ Advance
  • RedCare+ Complete
  • RedCARE+ Premier / Ultimate

FAQs

Q: What is RedCARE+?
A: RedCARE+, sometimes referred to as managed services, provides ongoing IT support, through a fixed, flat, monthly rate.  This allows our clients to proactively monitor their networks as oppose reacting to a major problem, which can be an expensive fix. 

Q: What are my options within RedCare+?
A: We understand that each business is different, requiring solutions that meet a variety of needs.  Which is why, RedCARE+ provides four options, beginning with the Starter program all the way to the Premier package.  For a full list of details, click here. 

Q:If I sign up for this program, what is my commitment?
A:We request that clients sign up for a 12-month commitment to allow us to allocate the appropriate resources to your account. However, for first-time contracts, we will allow an initial 6-month commitment to allow you to test the waters and see if this program works for you. You may also cancel this agreement at any time, without penalty, as long as you give us 30-days’ written notice.

Q: Are new hardware and software installation costs covered under this agreement?
A:Yes, if you sign up for the Premier Service. If you are a Starter, Advance or Complete client, you will receive a discount on our rates for installing and configuring new hardware and software. Note: The costs of the hardware and software are NOT included. However, we will act on your behalf to research, recommend, and purchase new hardware and software at no additional cost if you are a Platinum Client.

Q: Will you guarantee that I won’t have any technical problems or downtime?
A:No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system. Plus, if you are a Premier Client, we will resolve any computer network problems without billing you additional fees.

Q: Do small business really benefit from this type of 24/7 maintenance and monitoring program?
A: Yes, regardless of size, proactive IT support will always be more cost effective than reactive support.  This program will allow you to focus on the business instead of worrying about data loss, potential viruses and expensive downtime. 

Q: I am just too busy to switch from reactive tech support to proactive monitoring.  How long/complicated will be implementing RedCARE+?
A: It takes 30 days or less to initialize a RedCARE+ environment and begin migration. Actual implementation time depends on the project plan, based on each client’s network. 

Get a FREE Network Assessment
($1,000 Value – Absolutely Free)

                  At no charge to you, a senior engineer will come to your office to perform a thorough network audit to look for current and potential problems lurking within your network.  Upon completion we’ll give you a report highlighting where you are vulnerable to problems and threats, along with how we can make your network more secure, reliable and problem free.   Below are just a few of the items we will review during the assessment:

  • Backups
    Confirm your server is being backed up properly so you don’t run the risk of losing valuable information and files.We will also check to ensure your data has been tested for recovery, along with reviewing the disaster recovery plan. 
  • Performance
    We will check your network configurations to make sure they are optimized for maximum speed, performance and security, including minor enhancements that can have a big impact. 
  • Security
    Scan for spyware, viruses, and other security threats lurking in the background that can slow down your network, cause it to crash, and even allow hackers to access your confidential information.
  • Compatibility
    Technology is constantly changing, which may cause your network to have compatibility issues.  We will check to ensure the various computers, servers, software and applications you use everyday are not only compatible, but are working seamlessly together.