We are here for you! Since its foundation, Red Level has focused on delivering highly technical and superior quality service. We offer a variety of methods to service your organization.
Our customers with RedCARE+ maintenance agreements receive priority response when calling for support. Please contact our sales department to discuss a maintenance support agreement for your organization.
The client portal is located at https://connect.redlevelnetworks.com/support and used by RedCARE+ and Mi-CLOUD clients to enter technical issues/problems (service tickets). Service tickets are monitored by Red Level staff to make sure all service requests are handled promptly and efficiently.
Client users can login into the customer portal using their email-id and password. Successful login into the portal allows a user to view service tickets, invoices and configurations. For more information on logging into the portal, contact the Service Desk at 248.412.8210
Your RedCARE+ engineer will provide you with a secure session code to activate a remote session.